Unit brief

Gator for Customer Support
Support that never sleeps.

24/7 support and customer success — triage, KB lookup, and reply drafts with human approval gates.

Support without the queue backlog

Agents classify tickets, search your knowledge base, and draft replies with full context from the customer thread.

Every interaction ties to a traced ticket — escalation paths and audit trails built in.

Humans handle sensitive cases; agents handle volume and first-response speed.

Zendesk-style triage

Priority, tags, and routing applied automatically from ticket content.

KB-aware replies

Agents match articles and cite fixes before drafting responses.

Approval gates

Reply drafts held for human review on sensitive or high-impact tickets.

Support playbooks with human gates.

Ticket triage, KB drafts, and escalations — traced with Zendesk, Intercom, and Slack.

New support ticket
Trigger
Ticket opened
Classify intent
KB lookup
Assign queue
Priority gate
First response time2 hr → 14 min

How this unit runson Gator.

Traced tickets, live artifacts, and harnesses that match the work — not generic placeholders.

SUPPORT OPS

Tickets triaged, KB matched, replies held for approval.

P1 tickets get classified, knowledge-base articles matched, and reply drafts traced — nothing sends without sign-off.

zendesk · P1 queue
P1Ticket #4421 · login failure
1Classified · billing session
2KB match · reset guide
3Reply draft · held for approval
zendesk_readthread preserved
notion_searchKB: password reset
write_filereply-draft.md
Escalation

Edge cases routed to humans

Sensitive tickets flagged to internal Slack channels with full thread and tool trace attached.

slack · #sales → ticket
#sales
Sarah Chen

Can we schedule a Gator demo this week?

Jordan · creating ticket…
Ticket #4421

Schedule Acme demo

slack_read#sales thread preserved
web_searchAcme Corp research
calendar_holdThursday 2pm
Inbox

Customer email to traced ticket

Inbound support emails parsed into tickets with KB lookup and draft replies held for agent review.

trooper · inbox
RFP — AI ops platform evaluation
Due Friday EOD
email_parsestructured ticket #772
web_searchevaluator requirements
write_filedraft response
DESKTOP CANVAS

Drag artifacts like a desktop.

Parallel deliverables land on Canvas — drag windows to organize diffs, previews, logs, and exports side by side.

  • Multiple artifacts visible at once
  • Drag title bars to rearrange like a desktop
  • Switch to IDE to focus a single file
Canvas4 artifacts · live review
content/q2-campaign-brief.md
Q2 Campaign Brief
Theme · parser reliability story
Deliverables shipped
· Pillar landing page (live preview)
· LinkedIn carousel — 3 slides
· 30s social video cut + transcript
Awaiting brand review
landing/campaign.html
northstar.io/q2
creative/linkedin-carousel.png
LinkedIn carousel slide 1

Slide 1 of 3

LinkedIn carousel

video/social-cut.mp4
Social video poster
00:00 / 00:30social-cut.mp4
Canvas workspace4 artifacts · organized

Support missions Gator runs

P1 triage

Classify severity, assign owner, and start KB lookup in seconds.

Reply drafting

Context-aware drafts from thread history and knowledge base articles.

Escalation routing

Edge cases flagged to humans with full thread and tool trace attached.

CSAT follow-ups

Post-resolution surveys and follow-up tasks scheduled automatically.

You're in charge.

Pause, override, or stop any loop. You stay in control.

You call the shots. Pause a loop, reassign a task, or stop an agent anytime. Autonomy is something you grant — not the default.

Pause.Resume.Override.Reassign.Terminate.

Simple pricing. Pick a plan.

Free to start. Lifetime with keys included. Or cloud — just buy and use.

Get startedFree

Gator Lite

Free

Gator Lite model — loops in your browser.

No credit card. Install the extension and run.

  • Gator Lite model
  • Browser extension loops
  • Core OpenClaw skills
  • Bring your own API keys (optional)
Pay onceMost popular

Lifetime

$37one-time

Codex Connect & OpenRouter keys included.

Full models. Pay once, use forever.

  • Codex Connect included
  • OpenRouter keys included
  • All agent loops & skills
  • Lifetime access — no subscription
HostedMonthly

Gator Cloud

$20/ month

Just buy and use — we host everything.

No setup. Sign up and your loops are live.

  • Hosted runtime — zero setup
  • Always-on virtual PC
  • Full model access
  • Unlimited connected devices
Vaibhav, founder of Gator

Everyone deserves agents that do real work — not just chat. We built Gator to run loops in your browser, and made it free to start.

Vaibhav

Founder, Gator

@absurdfounder

FAQ

More questions? [email protected]

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